THE MAJORITY (but not all) products come with an additional 14 day no quibbles guarantee. This addition guarantee is clearly mentioned at the time of purchase on the sales page or letter and does not affect your statutory rights.
However due to the nature of some additional products offered from time to time - (which generally contain a legally binding license or reprint/resale rights) This additional 14 day no quibbles guarantee is neither advertised nor applicable to these additional products. A statutory 7 day cooling off period then applies
Our “no quibbles” guarantee means that if for any reason you are unhappy with your purchase, you can return it to us in its original condition within 14 days of the date you received the item (unless the product was sold as a business package with a license granting you resell, reprint or duplication rights in which case you have a 7 day cooling off period in which to return the item unless stated otherwise on the sales page or letter).
Returning items using our 14 day “no quibbles” guarantee is simple. Please follow the steps below to enable us to process your refund efficiently:
- Write your name and address clearly on a piece of paper together with a reason for returning the item.
- In the case of a faulty product, please provide a full description of the fault on the same piece of paper.
- Wrap the item securely in its original packaging (if any) with any reprint, resell or duplication licences, manuals and accessories.
Send the package together with the note stating your name, address and reason for return to the address below:
Returns Department
Gary Vine Associates
21 Lummaton Place
Torquay
TQ2 8EB
United Kingdom
We will notify you via first class post when we have processed your return and issued a refund, this may take up to 5 working days.
For your protection we recommend that you use recorded / special delivery to return unwanted items to cover against loss in the post.
This returns policy does not affect your statutory rights.
IMPORTANT:
Items returned which are NOT covered by the additional guarantee must be returned within the statutory 7 day cooling off period and must be returned unopened. (with all seals and shrink-wraps intact)
Upon receipt we will issue a refund for the price you paid for the item minus any postage and handling fees (on physical products) incurred by your decision to place the original order.
Please note: Gary Vine Associates can only accept the return of opened items (DVDs, CDs, CD-Roms and Audio CDs) if they are faulty.
SUBSCRIPTIONS AND RECURRING TRANSACTIONS:
If you are subscribed to any of Gary Vine Associates courses, products or membership sites and wish to cancel your subscription, if you are subscribed through PayPal you can do this from within your PayPal account immediately by clicking your last transaction and clicking cancel.
Any requests received within hours of a rebill will still be charged as your credit card will have a pending charge 24 hours before a rebill and this is why we ask for at least 5 days notice to cancel a subscription and to confirm with you in writing that your subscription has been cancelled. Email admin@gvaonline.co.uk within 5 days.
